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All nurses must build partnerships and therapeutic relationships through safe, effective and non-discriminatory communication. Communication is defined and explored and barriers to communication are identified and how they can impact patient care has been highlighted. In the week, preceding the session it was important for me to consider a systematic approach to the planning of the session. My anxiety about delivering the session was also an area which I had some concerns with. Multidisciplinary teamwork is important in all fields of nursing. The importance of good communication and interpersonal skills has been recognised in the new NMC Standards for pre-registration nursing education (2010). Some may prefer you to call them by their first names, while others might want a more formal address. Assessing the nurse quality of communication with patient indicated that nurses' communication with their patients was weak, and patients were dissatisfied from this kind of communication. Patients with burns depending on the type of burn need more communication to recognize and adapt to new situations especially those who have burned in the areas of the head, face, neck and hands. At all times we must be: Courteous and respectful: we need to make sure we address patients/clients as they wish to be addressed. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. It is a process which is continually utilised by nurses to convey and receive information from the patient, co-workers, others they come into contact with and the patient’s family. It relates to emotional states and attitudes and the conveyance of messages through body language; body language has seven elements; gesture, facial expressions, gaze, posture, body space and proximity, touch and dress (Ellis et al 1995). As this event took place during a group session, I will maintain confidentiality (NMC 2008) by not referring to any one individual. This is not an example of the work produced by our Nursing Essay Writing Service. It is usually a written process, and the use of a reflective model uses questions to provide a structure and guide for the process (Siviter 2008). Wiley Online Library. This assignment has looked at communication and its importance in nursing practice. However, feedback from my mentor allowed me to realise that my nervousness was not apparent in my delivery. Increases in nursing communication can lessen medical errors and make a difference in positive patient outcomes. The Linear Model is the simplest form of communication and involves messages being sent and received by two or more people (McCabe 2006). You’ll be supporting registered staff to prepare and update patient records, so having a sound grasp of the principles of written communication is important. Copyright © 2003 - 2020 - is a trading name of All Answers Ltd, a company registered in England and Wales. A question and answer session followed which allowed us to clarify any issues raised. They must consider factors such as past personal experiences, personal perceptions, timing and the setting in which communication occurs. A discussion about two areas of nursing which are important in delivering safe and effective care to patients these include: communication and professional values. Title: Effective communication in nursing practice: A literature Review Supervisor (Arcada): Pamela Gray Commissioned by: ABSTRACT Background Communication is almost a natural involuntary action to nearly all, hence the importance of it’s effectiveness could be easily overlooked. It is also important for the nurse to be aware of the congruency of their verbal and non-verbal communication. NMC highlights importance of nurses’ ‘reflection’ on practice. Healthcare costs and negative patient outcomes would increase. We exist to . An exploratory design was used involving individual interviews, focus groups and written notes from participants and field notes from researchers to investigate perspectives on nurse–patient communication. Prior to the session, I was apprehensive about delivering a health promotion session to clients (patients). However, support and encouragement from my mentor and other health visitors in the team helped me to relax. Healthcare costs and negative patient outcomes would increase. Caring with Confidence is a series of bite-sized animations about key aspects of your role as a nursing or midwifery professional, and how the Code can support you. Journal of Nursing. The importance of communication is also emphasised in the NMC Code, which should be used to guide nurses’ day-to-day practice. The importance of communication in collaborative decision making: facilitating shared mind and the management of uncertainty J Eval Clin Pract. Although no nurse would set out with the intention of communicating poorly, not everyone can be a good communicator at all times. In 2013, Moghaddasian et al. Despite my initial reservation about my knowledge of the subject and apprehension at delivering a health promotion session, I feel that my mentor’s decision to include me in the delivery of the session benefitted me greatly in the development of my knowledge and self confidence. The importance of therapeutic communication in mental health nursing is that for gaining rapport with patients. 11th Feb 2020 There is evidence that continues to show that breakdowns in communication can be responsible for many medication errors, unnecessary health care costs and inadequate care to the patient (Judd, 2013). The Nursing and Midwifery Council (NMC) is the main body for quality nursing practice. Kerrie’s experience highlights the importance of resources like the “principles of nursing practice” which stress how vital dignity and compassion are in the care that nursing staff provide. There is evidence that continues to show that breakdowns in communication can be responsible for many medication errors, unnecessary health care costs and inadequate care to the patient (Judd, 2013). Communication and listening skills allowed us to discover what knowledge the clients already had, and enabled us to adjust the information to meet the needs of the clients. All nurses must use a range of communication recognises the importance of personal needs and providing both practical skills and technologies to support … Skip to main content. Intentional rounding, or checking on patients at... Yvonne Pywell praises Paula Lawrence’s devotion to her... Be part of the UK’s largest nursing union, Promoting person-centred care and patient safety, Intentional rounding: Assessing the evidence, Calm, capable and compassionate HCA helped me through severe depression. Written communication is certainly a significant method of communication and is crucial in a healthcare setting. Finally, the reflective account will include an action plan for a similar situation, which may arise, in the future. The NMC (2015) notes the importance of nurses working together with colleagues from similar and different disciplines. This article explores the importance of communication in clinical research, and how more effective communication with patients during the informed consent process can ensure they are fully informed. The clients were focused on the session and seemed genuinely interested, nodding when they understood and showed attentiveness by making regular eye contact. To them, it seems odd that part of communication involves being quiet. Toggle Navigation. Understanding the barriers to communication contributes significantly to how effective a nurse communicates in practice. on the NMC register. First, it greatly contributes to the ability to provide patients with individualized care. Communication is almost a natural involuntary action to nearly all, hence the importance of it’s effectiveness could be easily overlooked. I am, however, aware that speaking in a group setting is not an area I am very comfortable with but further practice will help alleviate this. The Nursing and Midwifery Council (NMC) is the nursing and midwifery regulator for England, Wales, Scotland and Northern Ireland. Losing control can make people feel helpless and hopeless, which isn’t good for boosting their chances of recovery from illness. Registered Data Controller No: Z1821391. Caris‐Verhallen, Ada Kerkstra, Jozien M. Bensing, The role of communications in nursing care for elderly people: a review of the literature, Journal of Advanced Nursing, 10.1046/j.1365-2648.1997.1997025915.x, 25, 5, (915-933), (2008). When we show we’re prepared to lay aside all the other things we need to do to spend time with someone, to listen to them, get to know them and understand how they are feeling, we’re showing that we really value that person. I noted that I was very nervous about delivering the session despite having the knowledge and understanding of the subject and felt that this may have been noticed by the participants. Healthcare has undergone a massive transformation in the past decade. They have an obligation to listen to patients’ concerns about communication and reflect and consider how they interact and engage with them. The Nursing and Midwifery Council has highlighted the importance for registrants to “reflect” on their practice and called on employers to ensure that their clinical staff have time to do so. Epub 2010 Sep 12. This site works best with JavaScript enabled. The plan was discussed with my mentor and advice was sought about any adjustments which may be necessary. Reflection allows the nurse opportunity to gain a deeper insight into personal strengths and weaknesses and to address any areas of concern in order to improve future practise (Taylor 2001). It enables individuals to play a pivotal role in their own health (Webster and Finch 2002 in Scriven 2005) and is a means by which positive health can be promoted and enhanced alongside the prevention of illness (Downie et al 2000). Communication Is Important In Nursing And Nursing Process Nursing Essay Description. While communication failures leading to serious harm - such as the wrong leg being amputated - are rare, even minor shortcomings can have serious repercussions. Communication is defined and explored and barriers to communication are identified in line with how they impact patient care. A full awareness of not only the spoken word, but also the influence non-verbal communication has on the messages being communicated, is essential in the development of a therapeutic relationship between nurse and patient. Similarly to Gibb’s Reflective Cycle, John’s Model of Structured Reflection (Appendix II) and Driscoll’s (Appendix III) model of reflection promote learning through reflection. There must be congruency between verbal and non verbal messages for effective communication to be achieved. The last two stages are the conclusion of the situation, what else could have been done and finally an action plan to prepare for similar situations, which may arise in the future (Gibbs 1988). The application of the Code's values and principles may be interpreted and analysed with respect to each of these activities. The new edition of this well-received book has been revised to cover the new Standards and is now aimed specifically at first year students. But just as important is how we say it. Effective communication protects patients from potential harm arising from misunderstandings. The information was provided in a way that was easily understandable, a demonstration of how teeth should be brushed was given, and time was allowed for the client’s time to ask questions. Verbal communication relates to the spoken word and can be conducted face-to-face or over the telephone (Docherty &McCallum 2009). There are numerous reflective models that may be utilised by the nursing professional, for example, Gibb’s Reflective Cycle (1988), Johns Model of Structured Reflection (1994) and Driscoll’s Model of Reflection (2002). Communication involves information being sent, received and decoded between two or more people (Balzer-Riley 2008) and involves the use of a number of communication skills; which in a nursing context generally focuses on listening and giving information to patients (Weller 2002). Communication is at the heart of everything we do in our society. The Health Visitor and I sat at the front of the semi circle facing the group. Methods. Design. Communication involves the exchange of messages and is a process which all individuals participate in. Competency 2. of effective nursing communication in clinical practice, a good understanding of what constitutes effective communication is helpful. So let’s look at some of the methods of communication we can use to help patients/clients in these important ways. Throughout the session, I was aware of my non-verbal communication and attempted to show attentiveness to individuals in the group, using the principles of SOLER I made the necessary adjustments. External barriers such as the physical environment, temperature, the use of jargon and/or technical words can also negatively influence the process (Schubert 2003). This means creating resources that are useful throughout your career as a nurse, midwife or nursing associate, helping you to deliver our standards and address future challenges. Elements of this model are also contained in Hargie and Dickinson’s (2004) ‘A Skill Model of Interpersonal Communication’ which suggests that successful communication is focused, purposeful and identifies the following skills; person centred context, goal, mediating process, response, feedback and perception. Guidelines . Company Registration No: 4964706. Communication is thus an iterative process involving the interaction between one or more persons using verbal and non-verbal methods. But listening is vital to good communication and is especially important for you as a health care worker. A further aim will be to reflect on how communication skills have been utilised within nursing practise. Attending; fully focusing on the other person and being aware of what they are trying to communicate and listening; the process of hearing what is being said by another person are the most important aspects of being a nurse (Burnard 1997). No plagiarism, guaranteed! The event occurred during a weekly session at baby club that takes place in a community centre. The following profile has been developed in alignment with the Nursing and Midwifery (NMC 2010) competency framework, which sets the standards that nursing students must acquire prior to being placed on the nursing register. Nurses continually communicate with patients; verbal communication allows the nurse opportunity to give information to the patient about their care or treatment, to reassure the patient and to listen and respond to any concerns the patient may have (NMC 2008). Box 2. We’ll look at communication issues with colleagues later in the programme, in teamwork. It is important to be aware of paralanguage in which the meaning of a word or phrase can change depending on tone, pitch or the rate at which the word(s) is spoken. Body language says a lot about our interest and engagement in the communication we’re having. If they’re in hospital, for instance, even simple everyday things they normally control, like when they get out of bed, when they wash and when they eat, might be dictated by someone else. It’s central to our learning, our work and our leisure interests. How a nurses own values can impact on patients care both positively and negatively. 2011 Aug;17(4):579-84. doi: 10.1111/j.1365-2753.2010.01549.x. In contrast, the Circular Transactional Model is a two way approach, acknowledging other factors, which influence communication such as feedback and validation (McCabe 2006). Importance of Communication in Nursing. Published On: September 23, 2016. Law courts adopt the attitude that if something is not recorded, it did not happen and, therefore, nurses have a professional and legal duty to keep records. Litigation is already regarded as an occupational hazard for medical staff, and it is estimated that at least one in three other health professionals will be involved in some kind of legal proceedings at some point in their career. It’s common for people who need health care services to feel anxious about their health, about what tests and treatment they might have to undergo and about what the future holds for them. This article highlights the importance of effective communication skills for nurses. Each of these elements can reinforce the spoken word and add meaning to the message; it isn’t about what you say or how you say it but it also relates to what your body is doing while you are speaking (Oberg 2003). It gives clients the knowledge to make informed decisions about their health and prevention of illness and is an area in which the nurse or healthcare professional plays a key role (WHO 1989). Understanding the barriers to communication contributes significantly to how effective a nurse communicates in practice. During the second week of this placement, I was asked to assist in the delivery of a forthcoming health promotion session relating to dental health. This must include all information on assessments, discussions, treatment and the effect of them. Communication is paramount in nursing as it plays an essential part of the nursing practice, with significant meaning (NMC, 2008). It focuses on core communication skills, their definitions and the positive outcomes that result when applied to practice. The session was broken down into two parts: information giving, focusing on the promotion of dental health and prevention of illness in the form of tooth decay (Robotham and Frost 2005). The importance of the preceding is that effective communication is stressed in every Nursing & Midwifery Council (2008) document. Physical, physiological, psychological and semantic noise may also influence the message, resulting in misinterpreted by the receiver (McCabe 2006). Effective communication is central to the provision of compassionate, high-quality nursing c … This session has helped with my learning and personal development and I now feel more confident in my ability to deliver health promotion activities in a group setting. Nervousness can have an influence on how a message is delivered, and I was constantly aware of my verbal communication, particularly my paralanguage. 29, 10, 45-48. doi: 10.7748/ns.29.10.45.e9443 Nurses who take the time to understand the unique challenges and concerns of their patients will be better prepared to advocate on their behalf and properly address issues as they arise. All nurses must use a range of communication skills and technologies to support person-centred care and enhance quality and safety. Effective communication is of the utmost importance when delivering healthcare. *You can also browse our support articles here >. One of the most important factors in patients 'dissatisfaction with nursing services was the poor quality of nurses' communication with patients. Standard 1 of the Standards of Care for Health Visitors (RCN 1989) is to promote health, and the session aimed to provide clients with relevant, up-to-date information, thus allowing them to make informed choices about the future care of their children’s teeth. Free resources to assist you with your nursing studies! For communication to be effective it is important for the nurse to recognise key components, and intrinsic and extrinsic factors, which may affect the process (McCabe 2006). Lack of interest, poor listening skills, culture and the personal attitude are internal factors, which may affect the process. Communication consists of verbal and non-verbal. I have demonstrated achievement in this many times, where comments from my mentors … Having good communication with patients/clients helps them in three main ways. At times, this proved difficult as trying to lean towards the clients and maintain eye contact with each individual was not possible in a group situation. It states that nurses ‘must ensure that the health care record for the patient or client is an accurate account of treatment, care planning and delivery. Effective communication is beneficial to the patient in terms of their satisfaction and understanding, of care and treatment they have been given (Arnold & Boggs 2007), while at the same time optimising the outcomes or care and/or treatment for the patient (Kennedy- Sheldon 2009). Secondly, information relating to tooth brushing was given along with a demonstration undertaken by myself that showed the clients good oral hygiene could be achieved through effective tooth brushing. Without it, the quality of healthcare would be impaired. A reflective model will be used to describe how communication impacted on care delivery in practice. As part of this placement, I assisted my mentor, a health visitor, in the provision of a baby club for parents with babies and pre-school children, which takes place on a weekly basis and involves routine checks, such as baby-weighing, in addition to opportunity, for parents to socialise and opportunity for health visitors to provide information relating to the care and health of babies and children. Having good communication with health care workers will reduce their anxiety and build their confidence. Methods. Patients often read cues from the nurse’s non-verbal behaviour, which can indicate interest or disinterest. Role of NMC in streamlining and upgrading the nursing practice. Do you have a 2:1 degree or higher in nursing or healthcare?

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